Support Services – M2M

Support Services

MDS offers a variety of support services for our M2M devices. Our support services range from minimal involvement to highly involved and can be modified to meet your specific needs.

Behind the Scenes Monitoring

• MDS monitors servers and other background services for your IT department.
• MDS then advises your IT department of any issues, which are then fixed internally.

Monitoring Tools

• Ability to monitor the infrastructure and foresee where any issue arises.
• Includes issues with: Servers, E-mail, Carriers, Network and Individual Devices.
• Monitoring tools are able to quickly and easily identify the issue creating Proactive Solutions, which decreases downtime for any devices

Help Desk

• MDS has individuals available by phone and are trained to troubleshoot and resolve problems that occur with industrial modems.
• Benefits of Help Desk Include:
  • Relieves your IT department of dealing with remote modem problems.
  • Help Desk employees specialize in resolving these issues.

On-Site

• On-site support is available for situations where it is required.

Service Level Agreements

MDS offers SLA agreements for our customers to support their PDA devices. As each customer’s needs, expectations and timeframes vary MDS creates all of our SLA agreements on a per customer basis. This ensures that MDS is under full understanding of what we need to provide to ensure that our customers business keeps running effectively and efficiently and that we are always running at our highest level of service.