Given current economic times, you may well be charged with the goal of reducing your IT and Telecom budget by a stated percentage.  Our services will help you achieve your cost reducing goals.

Does your company utilize BlackBerries, Windows Mobile Devices, iPhones?  Are you using cellular modems? Do you have the experienced headcount to monitor, manage, configure and support your cellular devices?  Mobile Data Solutions is a 100% Canadian owned company based out of Calgary, Alberta.  We can host, manage and support the servers and devices for your organization.  Using the most up to date applications to monitor these devices remotely allows us to trouble shoot and fix problems in minutes instead of hours.  Down time reduces productivity of your employees and costs your organization money.  From initial configuration right through to end user support, our Mobile Data Solutions technicians are knowledgeable and experienced in cellular technologies.  All of our services can be custom built to meet your needs.   MDS’ strength is its specialized knowledge with Blackberry and Windows Mobile devices.   Our relationships with the cellular carriers in Canada allow us to manage not only the device, but also the network aspect of your service.  As an Alliance Partner, MDS has build a customer support structure that ties into the wireless carriers level two help desks.   This allows MDS to support multiple carriers’ devices in a single account without bias or conflict.  Let us is the first point of contact for the organizations end users.  We take on the responsibility of managing both the hardware and network trouble shooting and are truly a single point of resolution for the customer.  Any user requiring assistance will call us, not the company’s internal IT staff.  Through the Mobile Data Solutions help desk, trouble ticketing system and field personnel, MDS will take on the initial configuration and deployment of the devices, as well as all post implementation support of the enterprise fleet of handheld cellular devices.

MDS has leveraged a variety of remote management tools to provide an end to end support solution for Window’s Mobile devices and BlackBerries.  By managing the devices remotely, the time to resolve customer issues is dramatically reduced and at a significantly lower cost of support.

 

Are you using an asset tracking application to monitor where your devices are deployed? Are your cellular bills being analyzed and audited on a monthly basis to ensure that you recoup all incorrect charges?  Are your devices on the most cost effective rate plans?  Many companies have dozens to hundreds of devices that are not in use but are still active and being charged for.  In addition, experts estimate that companies are overcharged an average 12% on their Telecommunications bills even when basic analysis is being done.  We specialize in cellular technologies therefore can tell you which charges should be on your bills and which you should receive reimbursement for.  Using a specialized state of the art Telecommunications asset tracking and variance reporting software we can electronically load your bills, create journal entries for your finance department, track your assets, analyze usage and ensure that you are credited for current and past billing errors.  It is important to know what you are looking for in rate plans when you are renegotiating with your provider.  Our automated analysis and years of experience can arm you with the information you need.  What does this mean to you? A reduction in your monthly expenditures and assistance in ensuring that your company is receiving the cellular rate plans that most fit your needs at the lowest possible rates. 

 

Cellular technologies are changing at an extremely rapid pace.  Let us keep up with the technology for you.  At Mobile Data Solutions, we specialize in cellular so that you don’t have to. 

We will improve end user productivity by increasing customer service levels, decrease cellular expenses by managing your bills and free up your IT staff to work on more important projects.

If even one of these points piques your interest then our team at Mobile Data Solutions would love to share a few moments of your time to discuss your concerns and needs.  Please contact our sales group at sales@mobiledatasolutions.ca or 1-866-483-4023.